We apologize your package is indicated as delivered but has not arrived. We suggest completing the following prior to reaching out to our team:

1. Reach out to your local post office as soon as possible to see if they still have your package or are aware where it may be. Consider asking your mail carrier or leaving a note inquiring the delivery status and confirmation.

2. If you are in an apartment or building, please check with your doorman, front reception or anyone who receives incoming packages.

3. Check with your neighbors to determine if it was dropped off nearby.

If your package has not arrived within 3 days, Please reach out to our team to help you with next steps. You can email or submit a request here.