RETURNS AND WARRANTY
At Anson Calder, we stand behind our products and our return policy is good for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange unless there is a manufacturing error (refer to our warranty below).
Once we have created a shipping return label for you, the product must be shipped back within 7 days to be eligible for a refund.
Your item must also be unused and in the same condition that you received it and in the original packaging. We cover the shipping for returns in the United States and select countries. Other countries require a shipping fee for returning. Feel free to contact us to find the exact shipping rate for returning an item.
Please note that all custom or monogrammed products are not eligible for returns or exchanges but are protected under our warranty.
Please email us at email@example.com to return your item or contact us here.
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. If you are approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment.
If you need to exchange an item, send us an email at
firstname.lastname@example.org and we will send you the instructions and shipping information.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Giftcards are non-refundable.
All Anson Calder products are covered by a 3-year warranty from the original purchase date. This warranty covers defects in manufacturing or materials. We build our products to last, and we use what we consider to be the best materials for each product. While we stand behind our craftsmanship, design, and selection of materials, our warranty does not cover normal wear and tear or unreasonable use or neglect.
For any questions relating to warranty or for repair services, please email email@example.com.
Duration: 3 years, covering manufacturing and material defects, not regular wear & tear or misuse.